This Privacy Policy explains how Havenline thinks about personal information in connection with eyeglasshouseny.com, our enquiry forms, and studio emails. We design home improvements; we do not sell household lists. This policy is written in plain language so you can decide what to send us.
This policy covers the public website, quote and contact forms, subscribe and unsubscribe pages, and email you send to hello@eyeglasshouseny.com. It does not cover other websites you reach through social icons. Those services publish their own notices.
Havenline's public site is a static, client-side brochure. Forms validate in your browser and then display the message: "Thank You! one of our representative will contact you". They are not connected to a background database on this website. If you want us to receive an enquiry, you should also write to our studio email, or treat the on-screen confirmation as a local acknowledgement only until a representative replies.
Because the pages themselves do not operate a server-side form processor, we do not automatically collect the contents of a form unless you separately transmit them by email or another channel you choose.
If you email us or later work with us, you might share:
Please do not send payment card details, government identity numbers, or medical information through the website. We do not need them to discuss a kitchen, a roof, or a bathroom.
When you do send us details, we use them only to:
We do not sell personal information. We do not rent household lists. We do not use enquiry details to train public advertising audiences.
Depending on where you live, we may rely on your request to take steps toward a contract (a quotation), on our legitimate interest in running a studio and answering mail, on consent for optional emails, and on legal duties if a dispute or accounting rule requires a record. You may withdraw consent for marketing emails at any time through the Unsubscribe page or by writing to us.
This static site does not require an account and does not set an advertising cookie of our own. Your browser may store ordinary local data if you use search on the page, and third-party fonts or icon libraries loaded from public CDNs may receive a technical request from your browser. You can block third-party requests in your browser settings; the layout may then fall back to system fonts and miss some icons.
The Subscribe page asks for a name, an email address, and agreement to this policy. The Unsubscribe page asks for the same address and a short reason. Both forms are client-side. To make the preference real, send a matching email to hello@eyeglasshouseny.com with the subject "Subscribe" or "Unsubscribe". We will not keep writing studio notes to an address once you have asked us to stop by email.
Service messages about an active project (programme, selections, snagging) are not marketing. We may still write those if you have asked us to carry out work.
If you send photos of interiors, we treat them as confidential project material. We do not publish identifiable rooms without asking. We may describe a project in general terms (for example, "kitchen remodel, occupied house") without showing your hallway or your children's belongings.
A home improvement is a team. If you commission work, we may share relevant drawings and specifications with carpenters, roofers, tilers, and suppliers solely to price or perform the job. We ask them to use the information only for that purpose. We do not share your details with unrelated businesses for their own marketing.
Enquiry emails that do not become a project are kept only as long as needed to reply and to show that we answered you. Project files are kept for the period needed to honour aftercare, account for the work, and meet ordinary record-keeping duties. Subscribe lists are reduced when you unsubscribe.
No email system is perfect. We use ordinary professional caution: limited access to mailboxes, no public posting of your documents, and a request that you avoid sending sensitive identifiers. You also help by using a unique password on your own email account and by not forwarding our quotations to public forums.
This website describes home improvement services for householders and is not directed at children. We do not knowingly collect information from children through these pages.
The site may be viewed from many places. We do not claim a particular country of operation in our public copy. If you write to us, your message will be handled by the studio mailbox associated with this domain. Transfer of email across networks is a normal feature of the internet; we do not operate a dedicated international data-transfer programme for marketing.
You may:
We will not publish a street address or telephone number on this website. Write to hello@eyeglasshouseny.com for privacy requests.
We may update this policy when our pages or practices change. The date below shows the latest version. Material changes will be reflected on this page.
Privacy questions: hello@eyeglasshouseny.com. Please describe the page or email you are asking about so we can help without collecting extra data.
Last updated: 16 September 2026.
